Odoo CRM vs Zoho CRM Which one should you choose
When it comes to choosing a CRM (Customer Relationship Management) system, two popular names come up often — Odoo CRM and Zoho CRM.
Both are powerful. Both are trusted worldwide. But which one is the right fit for your business?
Let’s dive deep and give you a real, honest comparison — not just features, but also how they feel in real use, how scalable they are, and how much value you get in the long run.
What is Odoo CRM?
Odoo CRM is a part of the full Odoo ERP suite. It helps you manage your sales pipeline, track leads, and close deals — all in one place.
Open-source
Fully customizable
Built for end-to-end business automation
Available in:
- Odoo Community (Free, limited features)
- Odoo Enterprise (Paid, full features)
What is Zoho CRM?
Zoho CRM is a standalone cloud-based CRM designed for managing leads, automating sales, and connecting with customers.
Cloud-first
User-friendly interface
Integrates well with other Zoho apps
Plans:
- Free for up to 3 users
- Standard to Ultimate plans available
Feature Comparison: Odoo CRM vs Zoho CRM
| Feature | Odoo CRM | Zoho CRM |
| Lead Management | Yes – Kanban style, customizable | Yes – Visual pipeline |
| Email Integration | Gmail, Outlook (Enterprise) | Native + Zoho Mail |
| Customization | Fully open-source + Studio (EE) | Limited, drag & drop builder |
| Reporting & Dashboards | Advanced (Enterprise) | Pre-built + Custom dashboards |
| Automation / Workflows | Available | Strong automation engine |
| Mobile App | Yes | Yes |
| User Interface (UI) | ERP-style, minimal | More modern, beginner-friendly |
| Third-Party Integrations | Through APIs / Odoo Apps | Many built-in & Zapier support |
| Pricing | More value in suite | Pay per CRM features |
| Best For | SMEs to Enterprises (with ERP) | Startups & small sales teams |
When to Choose Odoo CRM
Choose Odoo CRM if:
You want your CRM and ERP in one system
You need deep customization
You’re already using (or plan to use) Odoo Accounting, Inventory, or Sales
You want to scale your CRM into a full ERP later
You care about owning your data (open source)
Odoo CRM grows with your business — from startup to enterprise.
When to Choose Zoho CRM
Choose Zoho CRM if:
You want a standalone, ready-to-use CRM
You need quick setup with a small sales team
You already use other Zoho apps like Books, Desk, Campaigns
Your focus is mostly on lead nurturing and email marketing
Zoho CRM is great if you need a plug-and-play CRM with a smoother UI.
Integration & Customization
Odoo CRM:
- Full backend access (Python, XML)
- Odoo Studio for no-code changes
- REST API support
- Perfect for custom workflows, modules, dashboards
Zoho CRM:
- Limited deep customization
- Deluge scripting for automation
- Integrates with Zoho ecosystem + popular tools like Mailchimp, Slack, etc.
Reporting & Analytics
- Odoo CRM offers real-time sales reports, pipeline analysis, and custom dashboards (Enterprise version).
- Zoho CRM gives you AI-powered insights, lead scoring, and built-in analytics — great for sales-focused teams.
If reporting is critical, Odoo (with Power BI or advanced modules) can go deeper for full business visibility.
Pricing Comparison (2025)
| CRM | Entry Price per User/Month | Free Plan | Extra Cost for Add-ons |
| Odoo CRM | ₹799–₹1,999 (Enterprise) | Yes (Community) | No for most built-in apps |
| Zoho CRM | ₹1,000–₹3,000 (Standard–Ultimate) | Yes (3 users) | Yes – per module basis |
With Odoo, you get multiple business apps in one license.
With Zoho, you pay separately for CRM, Books, Projects, etc.
Real Use Case Example
Imagine this:
You run a furniture brand managing sales, inventory, customer support, and delivery.
With Odoo CRM, you can connect all these under one roof. Sales teams work with the same data as the warehouse and accounting teams. It’s smooth, fast, and scalable.
With Zoho CRM, you can handle leads and client communication well — but to manage stock, billing, or delivery, you’ll need other apps or custom syncs.
Final Verdict: Which One Should You Use?
| If you want… | Go with… |
| A standalone CRM that’s quick to set up | Zoho CRM |
| A CRM that scales into full ERP | Odoo CRM |
| Deep backend customization | Odoo CRM |
| A simpler UI for sales team | Zoho CRM |
| All business apps in one platform | Odoo CRM |
Need Help Choosing or Implementing Odoo CRM?
At Odiware Technologies Pvt. Ltd., we help businesses:
Choose the right CRM
Set up & customize Odoo CRM
Migrate from Zoho to Odoo
Automate sales, reporting & follow-ups
Let’s build the right CRM system for your business — smart, scalable & affordable.
Contact Us Today
Email: sales@odiware.com
Website: www.odiware.com
Phone: +91 86608 65440
